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Customizing Time Entry Forms: How to Add Time with Custom Fields

As a service desk administrator, managing time entries for your team can be a complex task, especially when dealing with multiple clients and projects. One of the ways to make this process more efficient is by customizing your time entry forms using custom fields. In this article, we will explore how to add time to these forms and provide some practical examples.

Once you have saved your form, you can drag and move fields within the form to organize them in a way that makes sense for your team. You can also choose to make certain fields mandatory when agents submit their time entries. To further customize your fields, simply click on any field to open the field editor and adjust the name of the field or placeholder text.

One of the most useful features of custom time entry fields is the ability to add time to these forms. For instance, you may want to add two periods of time together, such as 2:30:45 and 3:45:20. To do this, simply use our time add calculator, which separates hours, minutes, and seconds before adding them together.

In practical terms, this means that you can easily calculate the number of hours, minutes, and seconds by dragging and dropping required fields into your form. For example, if you need to track billable hours for a specific project, you can use our add time calculator without any difficulty.

To access custom time entry fields in your service desk settings, navigate to Admin -> Service Management -> Service Desk Settings -> Field Manager -> Time Entry Fields. If you have multiple workspaces, simply navigate to Admin -> Global Settings -> Service Management -> Service Desk Settings -> Field Manager -> Time Entry Fields.

These custom fields will be the same across tickets, changes, problems, assets, and releases, allowing your team to capture additional data and track billable hours more effectively. By adding time to these forms, you can ensure that all necessary information is captured for invoicing customers, including parameters such as 'Nature of work', 'Location', or whether a particular record is eligible for a tax credit.

In conclusion, customizing time entry forms with custom fields is an effective way to streamline your team's workflow and capture additional data. By following the steps outlined in this article, you can easily add time to these forms and start tracking billable hours more accurately.

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